Returns & Exchanges
At PH5, we want you to be completely satisfied with your innovative knitwear purchase. We offer returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the pre-paid UPS shipping label provided via email and securely pack your items in their original packaging.
Drop Off Package
Hand off your return package to any authorized UPS drop-off location or schedule a pickup at your convenience.
Receive Refund
After our studio inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing